Deposit will be deducted from the total amount of the treatment on the day of.
A deposit may be converted as a store credit if the appointment is rescheduled/canceled before the given time.
Any cancellations or changes made within the cancellation period of your appointment will result in your deposit being retained by us as per our cancellation policy terms and conditions.
Cancellation Policy
Call or text our office number at (714) 853-2762 by 2 pm two days before the appointment time. Please call or text our office by 2:00 pm on Saturday for cancellation and rescheduling for Tuesday appointments.
If cancellation or rescheduling notification was given after, Alcler Medspa will reserve the right to retain the full amount of the deposit.
Gift Certification
There is a 12-month validity period for the vouchers following purchase, and cannot be redeemed after this time.
They are not redeemable for cash under any circumstance, non-refundable, nor permitted to be resold to a third party.
Gift Certificates may be used on any service or product.
They must be presented at the time of treatment to be valid – we cannot honor lost or stolen vouchers.
The clinic sells gift certificates in person or by phone at (714) 853-2762.
Treatment Packages
Our Treatment Packages expire after 12 months and are not redeemable after this time. They are not redeemable for cash under any circumstance, are non-refundable, and are non-transferable to third parties.
Products
Our team is regularly changing on our shelves, so the expiry date is well ahead. Almost all of our products are suitable for all skin types and needs; feel free to ask us for recommendations for your specific needs. Unfortunately, we do not offer refunds for change of mind for product purchases.
Children in Clinic
We love children, and we hope you understand that for their safety and the experience of other guests, children, and babies are permitted to accompany you to your appointment but may not be permitted to join you in your treatment room due to their safety concerns. We are happy to provide your children with a space in our lobby, but we will not be liable for their safety.
