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Store Policy
Deposit
- The deposit is 25% of the treatment total
- A deposit will be non-refundable but may be converted to a store credit if the appointment is rescheduled/canceled before the given time
- Any cancellations or changes made within two business days of your appointment time will result in your deposit being retained by us as per our cancellation policy terms and conditions
- A deposit must be made to secure the booking of the procedure
FEES AND TRANSACTION
- All fees are non-refundable.
- All fees must be paid prior to the start of the first session of your procedure unless otherwise specified.
Cancellation Policy
- Call or text our office number at (714) 853-2762 two business days before the appointment time. Please call or text our office by Saturday to cancel and reschedule for Tuesday appointments.
- If cancellation or rescheduling notification was given within two business days after your scheduled appointment, Alcler Medspa will reserve the right to retain the full deposit, a non-refundable $50 deduction, or revoke your session from the package.
Treatment Packages
- Our Treatment Packages expire after 12 months and are not redeemable after this time. They are not redeemable for cash under any circumstance, are non-refundable, and are non-transferable to third parties
- Alcler Medspa reserves the right to modify or adjust treatment pricing at its sole discretion and without prior notice at any time.
- All consultation pricing quotes are subject to change and will expire six (6) months from the date of issuance.
Products
- Our products are regularly checked for expiration dates. Most products are suitable for all skin types and needs; feel free to ask us for recommendations for your specific needs.
- We do not offer refunds for change of mind for product purchases.
PERSONAL ITEMS
- Please note that we are not responsible for loss, damage, or theft of personal belongings. We kindly ask you to keep your items secure. Thank you for your understanding.
Gift Certification
- There is a 12-month validity period for the vouchers following purchase, and they cannot be redeemed after this time.
- They are not redeemable for cash under any circumstance, non-refundable, nor permitted to be resold to a third party
- Gift Certificates may be used on any service or product.
- They must be presented at the time of treatment to be valid – we cannot honor lost or stolen vouchers.
Children in Clinic
- We love children, and we hope you understand that for their safety and the experience of other guests, children and babies are permitted to accompany you to your appointment but may not be permitted to join you in your treatment room due to their safety concerns. We are happy to provide your children with a space in our lobby, but we will not be liable for their safety